IRISTools is a Lead Generation tool
designed to work with phone call and e-mail services and implement
mass actions and direct marketing services.
If you’re seeking to offer your customers the same kind of service
but through your Contact Center functionalities, implementing technologies
that add value to your staff and your company, this is the solution.
Also, with IRISTools, software installation, integration
and set-up tasks are minimized.
IRISTools allows you to:
» Offer the telemarketing staff the
tools they need to cement the relationships with the customers.
» Reduce the campaign development time
by allowing the marketing staff to design specific campaign scripts
and allocate telemarketing teams.
» Monitor campaigns in real time, as the tool
includes a functionality that enables managers to view their agents’
performance, pending jobs and current status of the campaign. »
Generate historical reports, as the tool stores the information,
which helps in understanding and analyzing data intelligently. These
historical reports are business-oriented.
» Improve sales representatives’ productivity
by simplifying the customer acquisition process.
» Analyze customer satisfaction and cross-selling
acceptance rates by automating the customer interaction processes
through guided questions and answers, e.g. relevant offers.
Customer database maintenance. It is possible to generate and consolidate
the information resulting from the multiple customer contact programs
(campaigns) in a single data repository, which will be constantly
updated. Also, you will have access to verification, cross-reference
and update processes to expand the compiled data base.
FEATURES:
» Manage large volumes of inbound data.
» Provide personalized acknowledgement of
receipt and autoresponders.
» Process inbound and outbound attached files.
» Have access to standard reply templates.
» Check outbound e-mail messages for quality
control.
» Keep a full history of each e-mail interaction
and phone conversation.
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